Shipping Policy

We want your order to arrive safely, securely, and on time. All Rachel Koen shipments are fully insured and delivered through FedEx, with signature required for your protection.

Standard Shipping (Free)

• Carrier: FedEx

• Delivery Time: 2–5 business days

• Cost: Free

• Signature Required: Yes

  All standard shipments include full insurance until the moment they are signed for.

Overnight Shipping

• Carrier: FedEx

• Delivery Time: 1 business day

• Cost: Flat rate (shown at checkout)

• Signature Required: Yes

  Perfect for last-minute gifts or time-sensitive deliveries.

Order Processing Time

Most orders ship within 1 business day.

Special Order items or items requiring additional verification may need extra processing time. If so, we will contact you immediately.

Shipping Address Security

Because jewelry is high-value, we cannot ship to:

• P.O. Boxes

• Forwarding centers

• Unverified addresses

All shipments must go to a valid residential or business address where someone can sign.

Tracking Information

Once your order ships, you will receive a FedEx tracking number so you can follow your delivery every step of the way.

Lost or Stolen Packages

All packages are insured until the moment they are signed for.

If your package appears delayed or missing, please contact us and we will assist FedEx in the investigation.